From UX Magazine: Interview with Harley Manning Vice President at Forrester Research about customer and user experience

This interview was not done by us. But we think for our series Conversations, this interview by UX magazine is very relevant and important discussion. UX Magazine interviews Harley Manning Vice President, Customer Experience at Forrester Research at the Forrester Customer Experience Forum


Making User and Customer Experience a Business Competency

The only question we would ask Mr. Manning in addition to what UX magazine asked is "How to crowd source the user interface design?"

Enjoy!